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Great marketing starts with the customer.

January 2, 2026

You want your business to grow. Big goals, big ambition.

But sometimes your marketing just… doesn’t land.

Sound familiar?

  • You’re not sure if your message is resonating
  • Your campaigns feel like guesswork
  • You’re unsure what problems your clients really want you to solve
  • You’re second-guessing every email, post, and proposal

Here’s the truth:
Marketing that works doesn’t start with what you want to say. It starts with your clients.

Insight Before Action

Before you define your marketing plans, messaging, or campaigns, you need to understand your audience deeply.

We often start by asking two simple, but powerful questions:

  1. What problem were you looking to solve when you came to us?
  2. What three words would you use to describe our business?

These questions give us insight into what really matters to clients, how they perceive us, and what motivates their decisions.

Because when you know the answers:

  • You stop guessing about your messaging
  • You can focus on solving the real problems your clients care about
  • Your marketing becomes relevant, credible, and persuasive

Why Feedback Matters

Client insight isn’t just nice to have – it’s essential. Real feedback helps you:

  • Pinpoint the language your audience actually uses
  • Spot gaps between how you think you’re perceived and how you are perceived
  • Refine offers, campaigns, and content to deliver real value
  • Build trust, credibility, and loyalty from day one

Marketing without client insight is like throwing darts blindfolded. You might get lucky, but most of the time… you’ll miss.

That’s Exactly What We Help You Do in the Marketing Sweet Spot Programme

We guide ambitious business owners to stop guessing and start marketing with confidence. Over 12 weeks, we help you:

✅ Capture real client insight through interviews, surveys, and feedback
✅ Identify the problems your audience is really trying to solve
✅ Discover how your business is perceived — and what to highlight
✅ Translate that insight into messaging that lands every time
✅ Make smarter decisions about campaigns, channels, and content

“Where marketing once felt like a vague concept, we now have clarity, direction and a solid strategy. We finally understand what to do, how to do it and why it matters”
— Phil, Wellness Retreat Founder

When You Know Your Customers, Everything Clicks

  • Your messaging lands because it speaks to real needs
  • Your content becomes easier because it’s focused
  • Your marketing starts generating results because it’s relevant

Marketing starts with the customer. Always.

👉 Ready to build marketing that actually works? Book your free strategy call today.

Article by Louise and Lizi

Marketing Consultants with over 45 years of combined marketing experience.